Return & Refund Policy

At Clocknex, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read the following information carefully before initiating any return or refund request.

Cancellation

You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team as soon as possible. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that if your order has already entered the shipping process, it cannot be canceled, and you will need to follow our standard return procedure after receiving the item.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, the item must be in its original condition, unused, with all tags attached, and in the original packaging. A valid proof of purchase (receipt or order confirmation) is required for all returns.

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is approved, you will receive instructions on how to ship the item back to us. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).

Refunds

Upon receiving your returned item, we will inspect it to verify that it meets our return conditions. Once approved, we will initiate your refund to the original payment method. Please allow 5-10 business days for the refund to be processed and reflected in your account. The exact processing time may vary depending on your financial institution.

Please note that shipping fees are non-refundable unless the return is due to our error. For items purchased during promotional periods or with discounts, only the actual amount paid will be refunded.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please first check with your bank or credit card company, as some institutions require additional processing time. If you still have not received your refund after this period, please contact us with your order details, and we will investigate the matter promptly.

For payments made via PayPal, please check your PayPal account balance before contacting us, as refunds often appear there immediately. If you cannot locate your refund after these steps, our customer service team will work with you to resolve the issue.

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